FAQs

WHERE ARE YOU BASED?

We are based in New York OR 10001, United States of America

How can we contact you?

You can email us at: AHELLA@BELLAFLORRA.com

HOW DOES SHIPPING WORK?

We ship within 24-72 hours, please allow 1 to 2 weeks for international delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated.

a) USA ~ 08 to 14 days (tracking system available, exceptions for some promotional products)

b) Rest of the world ~ 10 to 15 days (tracking system available, exceptions for some promotional products)

 You can always contact us if you have any questions regarding your purchase at ahella@bellaflorra.com or message us on Facebook

SEPARATE PACKAGES

 In some instances, an order may be split into different packages for any of the following reasons: 
- Certain items may be on backorder 
- Weight restrictions for regular shipping imposed by the post office 
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

Can I change or cancel my order once it has been placed?
We want you to enjoy your items as soon as you can! Therefore, we would be unable to change or cancel an order once it has been placed.

How can I be featured on your gallery page?

Awesome! You may either e-mail us your photo directly, or tag us on social media.